Refund & Cancellation Policy

Last updated: 24 July 2026

We want you to be satisfied with your purchase. This policy explains when refunds and cancellations are possible.

1. Nature of Our Products

We sell digital software products. Once a licence key is issued and the software has been downloaded, the product cannot be "returned" in the usual sense. Please read this policy carefully before purchasing.

2. Refund Window

You may request a refund within 7 days of purchase if:

• The product does not work as described on our website, and
• You have contacted our support team and we were unable to resolve the issue.

3. When Refunds Are Not Available

• You changed your mind or purchased the wrong plan by mistake (we will help you upgrade instead).
• The issue is caused by a conflict with a third-party theme or plugin, or by your hosting environment, and you are unwilling to allow us to investigate.
• More than 7 days have passed since purchase.
• The licence has been used in breach of our Terms & Conditions.

4. How to Request a Refund

Email support@eveningxpert.com with your order reference and a description of the problem. We aim to respond within 24 hours.

5. Processing Time

Approved refunds are processed back to the original payment method within 5–7 working days. The time it takes to appear in your account depends on your bank or card issuer.

6. Cancellation

Orders that are still pending (payment not yet completed) can be cancelled at any time simply by not completing the payment. Once payment is completed and a licence key is issued, the refund policy above applies.

7. Licence After Refund

When a refund is issued, the associated licence key is deactivated and the plugin’s premium features will stop working on your site(s).

8. Contact

For any refund or cancellation query, email support@eveningxpert.com.